Values

QUALITY

• We develop processes together and follow those practices consistently to ensure high standards.
• We value our clients and their team members, and deliver the best of service to meet their needs.
• We allocate and use our resources in service to our clients and their team members.
• We recognize the importance of change by encouraging and valuing appropriate risk behavior.
• We value new ideas and encourage innovation and creativity to finding new solutions to on-going issues.
• We provide opportunities for learning and growth based on organizational and individual needs.
• We strive to continuously improve our processes and services to exceed the expectations of our clients, their team members, and their families.
• We consider process, established agency values and outcomes when making decisions.

RESPECT

• We treat each other and our consumers with kindness and respect.
• We recognize the value of time away from work and support each other in achieving a healthy balance.
• We treat all people with respect, celebrating the rights, worth, and dignity of all persons.
• We develop policies and procedures to ensure that our team members and clients are respected.
• We promote teamwork, communication, integrity, quality, and commitment.

COMMITMENT

• We strive for excellence in our field through continuous learning.
• We continuously seek new ways to improve results and meet our goals and objectives.
• We maintain a positive outlook and confidence in our services.
• We direct our efforts towards the individuals we serve and are accountable for our actions.
• We build on our traditions and change to meet the future.

COMMUNICATION

• We foster the practice of active listening and responding appropriately, while being considerate of each other’s time.
• We value openness in the exchange of ideas and concerns, regardless of the topic.
• We give and accept feedback in a positive and constructive manner at all times.
• We ask when in doubt or in need of support and respond promptly to concerns and problems.
• We accept our diverse styles of communication, differences in perspective, and preferred methods for communicating with one another.

INTEGRITY

• We demonstrate loyalty and support of our organization in the community.
• We are honest and fair in dealing with community and internal resources.
• We maintain confidentiality of privileged information, including information about team members.
• We stand up for our values through our actions.
• We report problems accurately, voice our concerns promptly and truthfully, and are truthful and forthright in reporting information
• We speak fairly and honestly or not at all. We say about others only what we would say to them. The same applies to the organization as a whole.

TEAMWORK

• We work together as a team to achieve the mission and implement the values of the organization.
• We work actively and constructively to resolve our differences and eliminate barriers.
• We recognize our interdependence and support on one another in achieving our individual and group goals.
• We collaborate with one another to meet challenges and solve problems consistently and fairly.
• We encourage participation in the decision making process by all concerned, regardless of position, location, assignment, or employment status.

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